Customer Support
Inbound calls, email support, live chat, ticket handling and customer follow-up.
ENGLISH-SPEAKING BPO • PRISHTINA, KOSOVO
Flexible customer operations. Built to scale.
2TIE helps growing companies extend their customer support, sales support and back-office capacity with reliable English-speaking teams.
UK • Ireland • USA • International
Start with 3–10 people
Scale as demand grows
WHAT WE DO
Customer-facing and back-office support
Services can be structured as a small pilot team or expanded into a dedicated operation.
Appointment Setting
Outbound calling, lead follow-up, qualification and calendar booking.
Lead Generation
Prospecting, list development, outreach support and early-stage sales qualification.
Back Office
Data entry, document checks, order processing, invoicing support and CRM updates.
Virtual Assistance
Administrative support, inbox handling, coordination and recurring business tasks.
Dedicated Teams
Small English-speaking teams aligned with your workflows, KPIs and customer experience standards.
WHY 2TIE
A practical nearshore option for English-speaking markets
Based in Prishtina, 2TIE is designed for companies that want personal attention, flexible team sizes and clear communication.
01
Start small
Launch with a focused team before committing to a larger operation.
02
Scale quickly
Add capacity as volume grows, without rebuilding your process from scratch.
03
Direct communication
Work closely with a responsive partner rather than a large anonymous outsourcing chain.
04
Cost-conscious delivery
Build efficient support operations while maintaining a strong English-speaking customer experience.
HOW WE WORK
Simple from pilot to scale
1
Define
We map the role, channels, volume, hours and KPIs.
2
Pilot
We begin with a small team and agreed operating process.
3
Measure
We review quality, response times, conversion and customer outcomes.
4
Scale
We expand team size and responsibilities when the model is proven.
LET'S BUILD YOUR TEAM
Need reliable English-speaking support?
Tell us what you need, the expected volume and the size of team you want to start with.